Delivery, return and payment information

Delivery, return and payment information
Delivery information:
Plastic foils (Thickness < 1,5 mm) will be delivered in an cardboard tube.
Plastic plates (Thickness > 2,0 mm) will be delivered packed in carboard.
The delivery time is between 2 and 5 working days depending on the availability and country.
The bigger sheets and tubes or sawn or cut sheets usually take 3 to 5 working days.
If you need something urgently, please report this on your order.
In case something is not in stock you will be informed of the fastest possible delivery date.

Returns:
You can return items up to 14 days after the delivery date. All standard products can be returned, provided they are undamaged. Items that have been specially tailored, cut in sizes, etc. cannot be returned.

The return procedure is:
- send us an email with the order number and what you want to return
- we will send you a post.nl return sticker via email that you can stick on the package and then
 can drop off at the nearest post.nl point. For returns in other countries you have to sent the package back to us   on your own cost.
- as soon as the returned items has been received by us, we will check the product and make the refund.
 The refund will be made as you have paid with us (IDEAL, paypal, etc ..)

Payment options:

You can pay at bioplasticshop.nl  in various ways:
IDEAL the online payment system of Rabobank, ING and ABN AMRO
Pay pal
by transferring the amount to bank account no: NL91 RABO 0134 0644 45 Kunststofshop, stating your order number
BIC: RABONL2U
Companies and educational institutes can pay on invoice after contacting us.